I was speechless because she wasnt even aware that I bought the ticket on line, that the 4 am shuttle was disabled on the website, and that I never spoke to an agent. The manager ***** told me that it was ok to file this complaint and showed no empathy or compassion, and some employee named **** that is not even listed as a manager, said I was suggested by the agent that booked the ticket over the phone (she assured me she had listened to the conversation) to buy the 4 am ticket. All I want is for Mr and ************ to be aware of the horrible way their employees handled this. Im not expecting any kind of compensation, even when this was a terrible blow to our finances. I had to borrow money and send it to her to be able buy another ticket. Turns out the driver stopped in Mesquite for a long time (close to 30 minutes), and my sister missed her flight, and she was stranded in ***** with no money and having an anxiety attack for not being able to be home for my dads surgery. They said yes, as long as she had her boarding pass uploaded to her phone and not documenting luggage, and that was the case so we thought there was nothing to worry about. ![]() My sister called the airline and asked if an hour and 10 min was enough to catch her 8:20 am plane on time. According to the information on the website, it leaves St George at 6:00 am and arrives to ********* at 7:10 am (we tried to book the one that leaves at 4 00 am but it was disabled on the website). On 5.20.23 I bought a shuttle ticket on line for my sister.
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